5 Year Residential Limited Warranty

• Unlimited, lifetime USA-based customer & technical support
• 5 Year structural frame warranty

3 Year Complete Care No Cost Warranty

• Complete Care/No-cost covered parts & covered labor (in-home, if necessary) for 3 years

Limited Warranty

Intune Wellness Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

Complete Care Warranty Period

For In-Home service, Intune Wellness Massage Chairs will arrange all covered parts deemed necessary to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement.

Intune Wellness Massage Chairs, at its sole discretion, will repair any defective part or replace the defective part with a new or refurbished part, within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Intune Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. This warranty is not transferrable.  Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.